Business Analyst

COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

Main Focus:

• To act as the primary bridge between front-office stakeholders and application/technical developers, providing CTRM application functional support, troubleshooting CTRM incidents and gathering/analysis of business requirements.  As a CTRM analyst, provide and maintain process and system documentation, clarify business specifications, translating business requirements into functional specifications.

Key Responsabilities and Accountabilities:

1. Requirements Gathering: Collaborate with business stakeholders and other project resources to obtain and document business requirements, both functional and non-functional, through interviews, workshops, and data analysis. Translate these requirements into clear and concise documentation.
2. Business Process Analysis: Analyze existing business processes and workflows to identify areas for optimization, streamlining, and automation. Propose innovative solutions to enhance efficiency and productivity.
3. Applications Support:  Provide first and second level support for the Softs US CTRM users, resolving applications processing issues and/or escalating the problems to Level 3 or vendor resources in case he/she is unable to resolve the issue.
4. Feasibility Studies: Assess the feasibility of proposed processes/workflows and initiatives by conducting cost-benefit analysis, risk assessments, and impact analysis. Provide valuable insights to support decision-making and project prioritization.
5. Data Analysis: Analyze data from various sources to identify trends, patterns, and opportunities for business improvement. Utilize data-driven insights to make informed recommendations.
6. Solution Design: Work with the development team to design and create functional specifications, use cases, and user stories that effectively communicate business requirements to technical teams.
7. Stakeholder Management: Build strong relationships with business stakeholders, project managers, and technical teams to foster collaboration and ensure a shared understanding of project goals and requirements.
8. Change Management: Support the implementation of new processes and systems by facilitating change management activities, including training sessions, user acceptance testing (UAT), and user adoption initiatives.
9. Documentation: Create and maintain comprehensive project documentation, including business requirements, process flows, use cases, and other relevant materials.
10. Quality ssurance: Assist in testing efforts to ensure that the final solutions meet the defined business requirements and quality standards. 
11. Continuous Improvement: Stay updated on industry best practices, emerging technologies, and business trends to identify opportunities for continuous improvement and innovation.

Project Involvement:

• Actively participates in team meetings, contributes ideas, and supports team plans/decisions for successful project/process implementation.
• Ability to execute assigned tasks
• Communicates progress/status of assigned projects/tasks, anticipates risks and able to recommend solutions to address issues
• Works with available resources to deliver assigned tasks on agreed schedule.

Direction Received:

• General supervision will be given. 
• Able to take own initiative to move forward the assigned tasks/projects

Administration and Operations:

• Comply with the established set of work standards
• Incident Management (Logging, Tracking, Communications and Reporting)
• Maintains updated systems/applications documentation
• Coordinates schedules and related tasks with other team members or other IT groups

Key Qualifications/Experiences:

• 3+ years of experience in business process analysis and software quality assurance processes.  This includes designing, defining or streamlining work processes, documenting business processes, testing and supporting CTRM applications
• Experience in Commodity Trading and Risk Management (CTRM) systems OR Financial Accounting     
• Experience in trading environment or financial accounting