IT Solution Specialist - Front Office

COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

JOB PURPOSE:
As a Solution Specialist, you are responsible for providing application & process support to expected quality and speed driving improvements within the support organization, i.e. Trading, Research, Operations.

RESPONSIBILITIES:
Application Support & Operations:
•    Execute maintenance and support activities ensure system availability and performance in line with user expectation, agreed service levels, quality standards and service delivery processes;
•    Manage support at level 1 and 2 are properly handled and you get involved in escalation mode at level 2.5. when the solution needs to be modified to ensure continuity;
•    Lead continuous improvement application & problem management initiatives ensuring they are in sync with the business needs.
•    Keep documentation up to date.
Enhancements:
•    Contributes to solution’s delivery road map by participate in Building Activities as part of the project team (L3);
•    Ensure solution evolves including enhancements requests management and prioritization together with the business;
•    Participate in the set-up and execution of end-to-end User acceptance testing with business representatives;
•    Perform testing on relevant integrations during releases;
•    Participate in Change Advisory Board (CAB) as required;
•    Provide expert advice related to changes to the Enterprise Architecture team;
•    Participate in projects.
Other:
•    Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

REQUIREMENTS:
•    Desired Bachelor’s degree in Computer Science, Business or equivalent experience;
•    Minimum 3-year working experience in large and complex organizations;
•    At least 5-year proven experience in a similar role;
•    At least 3-year working experience in trading systems;
•    Good knowledge of Databases such as SQL and Oracle (queries, build scripts, etc);
•    Able to understand programming languages such as .NET, PL/SQL;
•    Knowledge about others scripting languages such as Shell script or python;
•    Allegro, EKA, ITAS or any other commodities trading system experience (preferred);
•    Excellent understanding of trading to cash processes;
•    Fluent in English.

We kindly ask you to submit your CV in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.   www.cofcointernational.com

Please refer to our Candidate Privacy Notice (https://www.cofcointernational.com/data-privacy-center/global-candidate-privacy-policy/) to know how COFCO collects and processes your personal data during your job application.