Global People & Systems Specialist

Job Purpose: 

Reporting to the People & Systems Lead, the People & Systems Specialist is a key contributor to the administration, optimization, and evolution of global HCM technologies. The role focuses on the hands-on configuration and enhancement of SAP SuccessFactors and other HR systems, translating business needs into scalable, automated, and reliable HRIS solutions. With deep technical expertise, the specialist ensures system stability, integration, data governance, and user adoption, while driving continuous improvement and digital transformation across global HR operations.

Responsibilities:

HRIS Administration & Technical Consulting 

• Serve as the SAP SuccessFactors Subject Matter Expert, managing configurations across multiple modules. 

• Translate business requirements into technical solutions and configurations. 

• Perform system troubleshooting, testing, validation, and ensure compliance with internal policies. 

 
System Integrations & Technical Oversight 

• Manage and optimize integrations between SuccessFactors and external platforms such as SAP and payroll systems. 

• Work closely with IT to monitor, enhance, and troubleshoot APIs, SFTP jobs, and data flows. 

• Oversee integration schedules and change control for system upgrades and enhancements. 

  
Service Management & User Support 

• Provide support for HR, IT, and end-users, resolving incidents and inquiries effectively. 

• Coordinate with external service providers to ensure SLA compliance and continuous improvement. 

 
Release & Change Management 

• Support bi-annual SuccessFactors releases, including testing, documentation, and deployment. 

• Assess and implement enhancement requests, ensuring minimal disruption to operations. 

 
HRIS Projects & Continuous Improvement 

• Lead or support global and regional HRIS projects focused on process automation and digital transformation. 

• Identify opportunities to streamline HR processes and implement scalable solutions. 

• Stay informed on emerging HR technologies, tools, and trends (e.g., AI in HR, advanced analytics). 

 
Data Governance & Security Compliance 

• Ensure compliance with global data privacy regulations and internal IT security policies. 

• Manage user roles, permissions, and system access controls. 

• Support the implementation of data governance frameworks to ensure accuracy and consistency.

Key Performance Indicators

Operational Efficiency & HR Service Delivery

• Ensure seamless execution of global HR processes, meeting quality and timeliness standards
• Proactively resolve operational challenges and improve HR service effectiveness

HR Technology Utilization & Innovation

• Drive SAP SuccessFactors adoption and optimize usability across Local HR teams
• Ensure efficient incident resolution and continuous system improvement
• Lead successful implementation of new system modules and digital transformation initiatives

Data Accuracy & Compliance

• Maintain high data integrity and adherence to global HR standards
• Support compliance initiatives and ensure proper governance of HR data across all regions

Process Improvement & Strategic Impact

• Contribute to continuous improvement projects that enhance efficiency and automation
• Identify and address process gaps through structured problem-solving and innovative solutions

Stakeholder Partnership & Development

• Build strong partnerships with Local HR teams and support their capability development
• Successfully lead change management initiatives and drive system adoption.

Education and Qualifications:

• Bachelor's degree in Human Resources, Business, Information Systems, or related field.

Experience:

• 2+ years of experience in HRIS with demonstrated expertise in SAP SuccessFactors
• Experience in project management and change management within HR technology environments
• Background in training delivery and knowledge management.

Skills:

• Experience with HR systems integration, configuration, and technical administration. 
• Proven involvement in HRIS projects, including implementations and upgrades. 
• Experience in global companies with matrix environments is desirable. 
• HR Technology Proficiency: Expertise in HRIS configuration and architecture. 
• Integration Know-How: Understanding of APIs, middleware (e.g., SAP BTP Integration Suite), and system interconnectivity. 
• Data Integrity & Governance: Strong focus on data quality, security, and compliance. 
• Analytical & Problem-Solving: Ability to analyze issues, identify root causes, and deploy effective fixes. 
• Process Optimization: Experience identifying and implementing process improvements and automation. 
• Project & Change Management: Comfortable managing HRIS changes, releases, and driving adoption. 
• Business Acumen & Collaboration: Skilled at partnering with HR, IT, Finance, and third-party vendors.