Application Support Specialist

COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

JOB PURPOSE:

We are searching for a professional to join our team as an Application Management Specialist. In this role, you will be an integral part of a team that oversees our Enterprise Level applications, ensuring optimal performance and supporting users.

If you have a passion for Business Processes, excellent problem-solving skills, and enjoy working collaboratively, we would love to hear from you!

RESPONSIBILITIES:

• Master the functionality of our applications to become a specialist in the field;
• Provide prompt and accurate responses to user inquiries;
• Efficiently resolve technical incidents escalated from the L1 service desk;
• Engage in collaborative efforts with both internal and external stakeholders, including suppliers, to achieve shared objectives and address any issues;
• Troubleshoot interfaces between our Enterprise applications and other systems to maintain seamless integration;
• Implement new configurations within the application as per business requirements;
• Adhere to the ITIL service management framework to deliver consistent and high-quality IT services.

REQUIREMENTS:

• Degree focused on Business Processes, such as Management Information Systems (MIS), Business Information Technology, or Business Process Management;
• Minimum of 2 years of experience working with ERP systems either in support or other role;
• Knowledge of the ITIL service management framework;
• Strong understanding of enterprise-level applications;
• Skills in troubleshooting and resolving technical issues;
• Familiarity with interface troubleshooting between different systems;
• Excellent communication and interpersonal skills;
• Ability to work autonomously and as part of a team;
• Strong problem-solving abilities;
• Fluent in English.

We kindly ask you to submit your CV in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.   www.cofcointernational.com

Please refer to our Candidate Privacy Notice (https://www.cofcointernational.com/data-privacy-center/global-candidate-privacy-policy/) to know how COFCO collects and processes your personal data during your job application.